Technical Support

Job Summary:

The IT Technical Support & Networking personnel is responsible for providing technical assistance, maintaining the company's IT infrastructure, and ensuring smooth day-to-day network and system operations. This role involves troubleshooting hardware, software, and network issues, supporting end-users, and assisting in the setup and maintenance of office IT systems.

Key Responsibilities:

1. Technical Support

· Provide first and second-level technical support to all staff (hardware, software, printer, email, and system issues).

· Diagnose and resolve IT-related problems in a timely and professional manner.

· Install, configure, and maintain computer systems, software, and peripherals.

· Set up new user accounts, workstations, and email access.

· Maintain inventory records of IT equipment and software licenses.

· Provide general IT assistance to staffs and stakeholders.

· Participate with department's pr...