Technical Support

Technical Support Specialist

The Support Specialist will act as a first-level responder and trusted guide for the client's AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client's deep fake detection output is actionable, comprehensible, and integrated into customer workflows.

Core Responsibilities:

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Client Onboarding:
Walk enterprise customers through the client's platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results

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Ticket Handling/Troubleshooting:
Address client-reported issues—e.g.,myvideo result is wrong, latency is high, I don't understand this confidence score — by diagnosing, replicating, and escalating appropriately

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Issue Replication...