About the Role
Job description:
- Respond to technical support requests via email, phone, chat, or ticketing systems.
- Diagnose and troubleshoot software, hardware, and network issues.
- Install, modify, and repair computer hardware and software.
- Walk customers or staff through problem-solving steps.
- Follow up with users to ensure full resolution of issues.
- Maintain daily performance of computer systems and escalate issues as necessary.
- Document internal procedures and solutions for future reference.
- Support users in the use of business-critical applications.
- Monitor and maintain system performance, backups, and security protocols.
Ready to Apply?
Submit your application today and take the next step in your career journey with ALC-TECH (M) SDN BHD.
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