About the Role
Responsibilities
Respond to technical support requests via email, phone, chat, or ticketing systems.
Diagnose and troubleshoot software, hardware, and network issues.
Install, modify, and repair computer hardware and software.
Walk customers or staff through problem-solving steps.
Follow up with users to ensure full resolution of issues.
Maintain daily performance of computer systems and escalate issues as necessary.
Document internal procedures and solutions for future reference.
Support users in the use of business-critical applications.
Monitor and maintain system performance, backups, and security protocols.
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