Technical Support

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems (Windows/macOS/Linux) and standard office applications.
• Manage user accounts, email access, and security permissions.
• Handle network connectivity issues (LAN/Wi-Fi/VPN) and escalate to higher-level engineers when needed.
• Assist in the setup of new workstations, conference rooms, and office equipment.
• Perform regular system updates, patching, and preventive maintenance.
• Support video conferencing tools and meeting room equipment.
• Maintain IT inventory (hardware, software licenses, accessories).
• Coordinate with regional/global IT teams for escalations and system deployments.
• Document issues, solutions, and maintain internal knowledge base.
• Ensure adherence to IT policies, security standards, and data protecti...