Technical Support Intern

Job Title: Technical Support Specialist Intern
Location: Tucumán, Argentina

Department: Customer Support

Reports to: Manager, Customer Support

Job Summary
We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The ideal candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.

Key Responsibilities

• Provide first-level technical support to customers via email, chat, and phone.
• Troubleshoot and resolve software issues in a timely manner.
• Document customer interactions and technical solutions accurately.
• Assist in maintaining support documentation and FAQs.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Analyze support data using Excel to identify trends and improvement opp...