Technical Support in Call Center

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

As a Technical Support Representative, you will assist customers with technical concerns related to their products or services. You will help troubleshoot issues, provide step‑by‑step solutions, and ensure customers receive timely and effective support.

Key Responsibilities

• Handle customer technical inquiries via phone, chat, or email.
• Troubleshoot and resolve basic to complex technical issues.
• Guide customers through system, device, or service setup.
• Document technical concerns and resolutions accurately.
• Escalate unresolved issues when necessary.
• Deliver excellent customer service while meeting quality standards.

Qualifications

• At least High School / Senior High School graduate.
• With or without BPO/technical support experience (depending on account).
• Basic...