Full-time
Technical Support Executive / Helpdesk Engineer
Posted by WORKSENT • Cochin, Kerala, India
About the Role
About Worksent
WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.
Work Experience: 1 - 2 years
Work Location: Infopark, Kochi
Responsibilities:
- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
- Initiates follow up calls with customers.
- Responding to client IT support requests via chats, calls, and tickets.
- Providing technical support via remote access.
- Update and monitor ticketing systems.
Essential requireme...
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