Technical Support Executive

Key Responsibilities: Provide technical support via phone, email, chat, or ticketing system Diagnose and troubleshoot hardware, software, and network issues Guide users through step-by-step solutions Log and track issues using support tools or CRM systems Escalate unresolved or complex issues to higher-level support teams Follow up with users to ensure complete resolution Maintain accurate documentation of issues and solutions Adhere to company service standards and SLAs Requirements: Proven experience as a Technical Support Executive or similar role Basic knowledge of hardware, software, operating systems, and networking Familiarity with Windows/Mac OS, MS Office, and basic troubleshooting Strong communication and problem-solving skills Ability to work under pressure and manage multiple tickets Willingness to work shifts (if applicable) A bachelor’s degree in administration or a related field. A minimum of 3 years’ experience. Applicants can contact: +919840570418 ...