Full-time
Technical Support Engineer
Posted by ICONMA, LLC • United States, United States, United States
About the Role
Our Client, a Technology company, is looking for a Technical Support Engineer for their Clarksville, TN location. Responsibilities:
+ This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
+ Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
+ Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
+ Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
+ Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continu...
+ This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
+ Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
+ Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
+ Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
+ Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continu...
Ready to Apply?
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