Technical Support Engineer (Tse)

At **Cerby** we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they are guaranteed a choice, security comes naturally.
As a Technical Support Engineer, you'll be an essential part of our Customer Delivery organization, providing exemplary technical support and maintaining high customer satisfaction. You'll be the first point of contact for customers, addressing their technical issues and ensuring our services run seamlessly. Your role will involve monitoring customer tickets, troubleshooting problems, monitoring alerts for system failures, and executing maintenance tasks to enhance operational efficiency.
**What you will do**:
- Monitor and respond to customer support tickets within agreed Servi...