Technical Support Engineer

We're looking for a tech-savvy, customer-focused Technical Support Engineer who thrives on solving problems and creating seamless user experiences. In this role, you won't just fix issues — you'll become a trusted technical partner for our customers, ensuring they get maximum value from our solutions.
You'll work at the intersection of support, product, and engineering, helping translate complex technical challenges into clear, effective solutions.
Responsibilities
Deliver exceptional technical assistance across phone, email, and chat channels
Investigate and resolve software, hardware, and connectivity issues with accuracy and urgency
Own customer cases from first response to final resolution, ensuring a smooth support journey
Partner with Engineering and QA teams to troubleshoot advanced issues and contribute to long-term fixes
Identify recurring issues and recommend process or product improvements
Maintain detailed case documentation and contribute to interna...