About the Role
In This Role, Your Responsibilities Will Be:Resolve technical issue for customers across all tires. Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms.Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame. Build team and customer technical proficiency Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise. Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions. Advocates for the customer experience within the companyProvides customer experience improvement feedback to relevant functions.Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support ...
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