Technical Support Engineer

Narvar is growing! As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers. You will work closely with not only the support team but other cross functional teams (Sales, Implementation, Engineering, Logistics, etc.) in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes.

Day-to-day

• Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction.
• Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures.
• Ensure high ticket productivity...