Technical Support Engineer (Remote, MEX)

Technical Support Engineer (Remote, MEX) page is loaded## Technical Support Engineer (Remote, MEX)locations: Mexico - Remotetime type: Full timeposted on: Posted Yesterdayjob requisition id: R25615**About the Role:** The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.**What You'll Do:*** You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention* Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience* Serve as internal and external point of contact on customer escalations and ensure customer issues are bei...