Technical Support Engineer ( Perú/ Lima)

Overview

We are looking for a technical support engineer with two to three years of experience and a fluent level of conversational English.

Responsibilities

• Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.
• Assist with issues related to mobile devices and other peripherals.
• Troubleshooting on Windows and Mac OS Platforms
• Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.
• Hardware and Software Configuration and Adjustment
• Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.
• Application Installation Guidance
• Provide detailed instructions for application installation, ensuring users complete the process successfully.
• Incident Documentation and Lo...