About the Role
Responsibilities
- Identifying hardware, diagnosing, repairing faults, software solutions and troubleshooting technical issues.
- Deploy, install and configure set of hardware and software, and provide on-site training and support services.
- Managing multiple cases and activities as assigned by following SOP and provide pre and post activity report as and when required.
- Able to work ad hoc or on a project basis: such as deployment, handover, standby, Go Live, corrective & preventive maintenance.
- Managing maintenance stock daily updates after usage.
- Provide technical support to other teams with resolution as and when needed or assigned.
- Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA) by projects.
Qualifications
- Diploma in Computer Science or Information Technology.
- Prior at least basic experience in technical sup...
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