Technical Support Engineer

Job Description:
We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate
will possess technical troubleshooting abilities, excellent communication skills, and the
Capacity to work on a range of complex issues related to API and UI. You will be responsible for providing technical support to our customers, ensuring prompt and effective resolution of their queries and concerns.
Diagnose and resolve technical issues in a timely and efficient manner.
Troubleshoot and resolve issues related to APIs and UI for SMS, WhatsApp, RCS.
Ensure a seamless onboarding experience to set new customers up for success.
Collaborate with cross-functional teams to resolve customer issues and ensure smooth operations.
Document issues and troubleshooting steps clearly and effectively.
Maintain a high standard of written and verbal communication while interacting with customers.
Interface directly with customers to gather detailed information on tec...