Technical support engineer

Job Description:
We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate
will possess technical troubleshooting abilities, excellent communication skills, and the
Capacity to work on a range of complex issues related to API and UI. You will be responsible for providing technical support to our customers, ensuring prompt and effective resolution of their queries and concerns.
- Diagnose and resolve technical issues in a timely and efficient manner.
- Troubleshoot and resolve issues related to APIs and UI for SMS, Whats App, RCS.
- Ensure a seamless onboarding experience to set new customers up for success.
- Collaborate with cross-functional teams to resolve customer issues and ensure smooth operations.
- Document issues and troubleshooting steps clearly and effectively.
- Maintain a high standard of written and verbal communication while interacting with customers.
- Interface directly with customers to gather detailed inf...