Full time
Technical Support Engineer (Monitoring)
Posted by Intertec Softwares Pvt Ltd • Indore, Madhya Pradesh, India
About the Role
JOB TITLE: Technical Support Engineer
JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.
QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS: ITIL
EXPERIENCE: 3-5 years of experience in Monitoring
REPORTING TO: SDM - NOC
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
- Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding and report preparation based on the customer requirement.
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organiz...
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