Technical Support Engineer

Work Setup:
Hybrid

Location:
Western Bicutan, Taguig City

Employment Type:
Full-time

Work Schedule:
Shifting, 24/7 support

Pay Range:
₱35,000 – ₱40,000

We are currently looking for a dedicated and experienced Technical Support Engineer to join our

team, playing a vital role in providing advanced technical support and ensuring a high level of

customer satisfaction.

Responsibilities

• Technical Expertise - develop and maintain in-depth knowledge of our products and systems, becoming the go-to expert for technical inquiries.
• Issue Diagnosis and Resolution - utilize expertise in reading and understanding logs and even code to identify and resolve complex technical issues.
• Escalation and Collaboration - escalate technical issues to developers and QA team when necessary, ensuring effective resolution and communication.
• Ticket Management - efficiently manage and track customer issues...