Technical Support Engineer

Duties and Responsibilities

• Assist sales team in technical presentation, demos, and proof-of-concepts (PoCs)
• Prepare technical responses for RFPs and RFIs
• Assist in solution sizing and basic solution architecture design

Solution Deployment and Project Implementation

• Assist or lead in installation, configuration and integration of solutions being offered to the client
• Support integration with client network and systems
• Participate in customer onboarding, migration and system handover

Technical Support and Troubleshooting

• Provide Level 1-2 technical support for software and hardware, switches/routers, core-network solutions like DNS DHCP IPAN (DDI), endpoint security like AV, EDR and MDR, NGFW, IAM, MFA and PKI, cloud and virtualization solutions, etc.
• Troubleshoot authentication, certificate lifecycle and system performance issues
• Analyze logs from OS, applications an...