About the Role
Role Title- End User Support –
Japanese Speaker
Role Summary-
Provides first-line IT support to end users. Responsible for troubleshooting hardware, software, and application issues, managing tickets, escalating unresolved issues, and ensuring high customer service standards.
Minimum Requirements-
- 2 years of IT Service Desk / Helpdesk experience
- Strong knowledge of Windows 7/10, O365, and basic Active Directory
- Experience handling tickets via ServiceNow or similar ITSM tools
- Basic troubleshooting of iOS devices, laptops, PCs, and printers
- Excellent communication and customer service skills
Eligibility-
- 2–4 year degree in IT or a related field
- Proficiency in Japanese (mandatory)
- Working knowledge of English
- Willingness to work in a support environment with ticket queues and SLAs
Ready to Apply?
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