Technical Support Engineer

Xtreme Offshore Outsourcing Incorporated

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Responsibilities

• Respond to Support Requests — Handle incoming tickets, calls, or chats from users with technical issues.
• Troubleshoot Common Issues — Assist with problems related to software, login credentials, connectivity, printers, or email.
• Escalate Complex Problems — Identify issues that require higher-level support and forward them appropriately.
• Document Resolutions — Record solutions and troubleshooting steps clearly within the ticketing system.
• Follow Standard Procedures — Adhere to predefined workflows, scripts, and escalation protocols.
• Monitor System Status — Observe system alerts or reports and inform supervisors of any abnormalities.
• Maintain Communication — ...