Full-time
Technical Support Engineer Lv2 (Bogotá)
Posted by Sutherland • bogotá, bogotá, distrito capital, Colombia
About the Role
Contract Type
- Temporary WAH
Location
- Bogotá - //BOGOTA
Date Published
Job ID
- REF32034L
Job Description
- Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.
- Maintain quality and on-going internal and external communication throughout your analysis.
- Provide high level of support and minimize R&D; escalations.
- Prioritize daily missions/cases and mange critical issues and situations.
- Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
- Initiate and performing changes on production systems and proactively escalat(e?) any issues that cannot be resolved within the established timeframes.
- Take full ownership ...
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