Full-time
Technical Support Engineer - Level 3 (VMWare)
Posted by Park Place Technologies • Sao Paulo, Brazil, Brazil
About the Role
Description
What you’ll be doing:
· Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.
· Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
· Be responsible for providing technical project management services.
· Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.
· Implementing new and refreshed managed service solutions for hosted customer environments.
· Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.
What you’ll be doing:
· Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer.
· Design and deliver support and service solutions for managed services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
· Be responsible for providing technical project management services.
· Work closely with the EOC Engagement Managers to ensure new customers are migrated with seamless handover / transition into the managed service environment.
· Implementing new and refreshed managed service solutions for hosted customer environments.
· Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability.
Ready to Apply?
Submit your application today and take the next step in your career journey with Park Place Technologies.
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