Fixed term, 12 months

Technical Support Engineer (Level 3)

Posted by Coates Group • Mangaluru, Karnataka, India

📍 Mangaluru, Karnataka 🕒 March 01, 2026

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About the Role

Role Responsibilities
Provide deep, analytical troubleshooting for complex tech issues, within defined SLA.
Work closely with Internal operations /content team to provide resolution to escalated tickets.
Review and escalate bugs and defects, collaborating with development teams to support resolutions.
Maintain strong customer rapport and excellent, timely communication.
Contribute to documentation to build Coates knowledge base.
Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies
Test and maintain Hardware devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc.
Develop manuals and knowledge articles for internal/external use.
Participate and contribute in process improvement discussions.
Perform network troubleshooting to make sure all HW is up to date. 

            

Job Details

Location Mangaluru, Karnataka
Job Type Fixed term, 12 months
Category Computer Occupations
Posted March 01, 2026
Deadline April 10, 2026

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