Technical Support Engineer (Level 1 & Level 2)

Technical Support Engineer (Level 1 & Level 2)

About the job

We are a dynamic and innovative technology company committed to delivering cutting-edge cloud computing solutions that empower businesses to achieve digital transformation. We foster a collaborative and growth-oriented environment where our team members can expand their expertise and thrive in a fast-paced industry.

Position Summary

We seek skilled Technical Support Engineers (Level 1 and 2) to join our technical operations team. In this role, you will be responsible for maintaining our cloud platforms’ stability, security, and performance. This critical position requires a deep understanding of cloud technologies and a proactive approach to problem-solving.

Key Responsibilities

1. 24/7 Cloud Platform Support. Provide clients with timely and professional technical support through various channels, including after-sales IM groups, phone support, a...