Technical Support Engineer-LATAM

Responsibilities • Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support. • Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation. • Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters. • Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers. • Provide regular product training and technical guidance to customers. • Draft technical documents, case summaries and problem analysis reports. • Play a key role in project implementation for LATAM region not limited to the implementation of technical solutions and delivery support. • Participate in technical upgrade testing and provide feedback on product localization adaptation. Qualifications • Bachelor's degree or above, majoring in computer science, elect...