Technical Support Engineer-Latam

Technical Support Engineer - LATAM, Streamax • Itatiba, São Paulo, Brazil

Responsibilities

• Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support.
• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.
• Track and solve problems during product use, and collaborate with the R&D or quality team at headquarters.
• Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers.
• Provide regular product training and technical guidance to customers.
• Draft technical documents, case summaries and problem analysis reports.
• Play a key role in project implementation for the LATAM region, including the implementation of technical solutions and delivery support.
• Participate in technical u...