Technical Support Engineer

Technical Support Engineer - L1
What can you expect in a Technical Support Engineer - L1 role with TaskUs:
Key Responsibilities:
As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications:
Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V.
Experience with BIOS/UEFI troub...