Technical Support Engineer

Job Description
About Us:
Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.
About The Role
We are looking for a Tech Support Engineer (Java) with a strong Site Reliability Engineering (SRE) mindset to provide L3 production support for large-scale, distributed systems. The role operates in a rotational (Afternoon / Evening) multi-shift environment and focuses on incident management, system reliability, observability, root cause analysis (RCA) and automation.
Key Responsibilities
Provide L3 production support
Own and resolve P1/P2 incidents within defined SLAs
Participate in on-call rotations and incident bridges
Perform root cause analysis (RCA) a...