Technical Support Engineer

Job Summary
We are seeking a proactive and detail-oriented Devices & Deployment Support Agent to manage, support, and deploy Windows-based devices across the organization. This role focuses on device lifecycle management, operating system deployment, endpoint configuration, and ensuring a seamless end-user experience from device provisioning to retirement.
Key Responsibilities
Manage the full lifecycle of corporate devices (laptops, desktops, peripherals).
Perform Windows device deployment using standard images and automated tools.
Configure and enroll devices using MDM solutions (e.g., Microsoft Intune, Autopilot).
Prepare, image, and configure new devices for end users.
Support device refresh, replacement, and decommissioning processes.
Troubleshoot hardware, OS, and deployment-related issues.
Ensure devices comply with security and configuration policies.
Install and manage drivers, firmware, and OS updates.
Support peripheral devices (docking statio...