Technical Support Engineer

Company Description
AIStorm, a premier global brand of AsiaInfo, is dedicated to advancing intelligent connectivity, digital intelligence operations, and cybersecurity for the Agentic AI era. Rooted in AsiaInfo's 30 years of expertise in telecommunications and Critical Information Infrastructure Security (CIIS), AIStorm provides industry-leading solutions trusted by over 200 operators worldwide. The company's Data-Driven, AI-Native AI XDR platform forms the core of its innovative strategies, redefining security with solutions like TrustOne and CloudGuard. Headquartered in Singapore with teams across Southeast Asia and Hong Kong/Macau, AIStorm ensures localized compliance, native-language support, and round-the-clock responsiveness, fostering secure industrial growth in the AI-driven digital world.
Role Description
The Support Engineer is responsible for providing high-quality technical support, troubleshooting, and customer assistance for deployed solutions. This role works cl...