About the Role
- Inspect the company's branded product for any deficiencies.
- Troubleshoot both the hardware and software of the company's branded product.
- Undertake the repair and replacement of components in the company's branded product.
- Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.
- Document all the components utilised during the repair process.
- Responsible for stock arrangements for all service centres.
- Conduct a stock check and report to the warehouse team when necessary.
- Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.
- Arrange for the return of faulty IW and OOW parts to the warehouse.
- Maintain service performance, discuss, and enhance service centre KPIs.
- Address emergencies such as customer complaints, stock discrepancies, and others.
- Report the service centr...
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