Technical Support Engineer

Exp: 1-5 years

Location: Indore

Required Skills:

• Strong written and verbal communication skills
• Customer-focused mindset with a commitment to delivering high levels of customer satisfaction
• Basic understanding of Cloud, Business Intelligence (BI), Operating Systems, and Networking
• Ability to collaborate within a 24×7 globally distributed team
• Experience working with international customers (UK/UA regions preferred)
• Strong analytical and problem-solving skills
• Ability to handle customer interactions with empathy, professionalism, and clarity

Roles and Responsibilities:

• Provide technical support to customers, ensuring a positive experience and high levels of customer satisfaction
• Act as the first point of contact for customers, demonstrating strong customer care and ownership of issues
• Monitor systems, analyze issues, and perform admin...