Technical support engineer

Exp: 1-5 years

Location: Indore

Required Skills:

Strong written and verbal communication skills Customer-focused mindset with a commitment to delivering high levels of customer satisfaction Basic understanding of Cloud, Business Intelligence (BI), Operating Systems, and Networking Ability to collaborate within a 24×7 globally distributed team Experience working with international customers (UK/UA regions preferred) Strong analytical and problem-solving skills Ability to handle customer interactions with empathy, professionalism, and clarity

Roles and Responsibilities:

Provide technical support to customers, ensuring a positive experience and high levels of customer satisfaction Act as the first point of contact for customers, demonstrating strong customer care and ownership of issues Monitor systems, analyze issues, and perform administrative tasks while keeping customer impact in focus Follow defined notification and escalation procedures; analyze l...