Full-time
Technical Support Engineer - Hypercare Team
Posted by Five9 • Manila, Metro Manila, Philippines
About the Role
Responsibilities: Implement, troubleshoot, and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site.
Partner with Hypercare Customers to optimize the Five9 call center software solution.
Perform MACD (Move/Add/Change/Delete) tasks.
Providing direct support to Hypercare customers as well as handling all escalated software related inquiries from customers, business partners, and vendors.
Answering incoming calls, responding to customer emails, and resolving escalated problems.
Identifies underlying causes of a problem, including problem identification and classification.
Diagnoses problems accurately and works to find appropriate solutions in a timely manner.
Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the...
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