Technical Support Engineer

Join Omilia, a global leader in Conversational Intelligence. We don't just build software; we create the technology that powers millions of customer interactions for major enterprises worldwide.

We are looking for a Technical Support Engineer to join our Omilia Cloud Platform (OCP) team; a group of motivated professionals dedicated to keeping our cutting-edge AI solutions running smoothly.

Role Overview:

As a Technical Support Engineer, you are the first line of defense and a trusted advisor for our global partners and enterprise customers. You won't just be closing tickets; you will be diagnosing complex issues, analyzing logs, and collaborating with internal teams to improve our product.

Important Note: To support our global customer base, our function operates on a 24/7 (365) rotational shift basis, with teams across the globe.

Key Responsibilities:

- Own the Solution: Manage the ...