Reporting to ETAC Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator.
In this position, the Technical Support Engineer will:
Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues. Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions. Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas. Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions. Reproduce customer environments in lab settings, isolate ...