Technical Support Engineer- CRM

Responsibilities:

● Identifying customers’ requirements and onboarding customers with our no-code software.
● Integration with 3rd party software using our no code API & Webhook builders/
● Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
● Develop and sustain strong customer relationships to enhance satisfaction.
● Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
● Provided technical support and guidance on software features and functionalities.
● Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
● Minimise the Churn ratio by providing high-quality customer support and experience Qualifications: Bachelor’s degree in IT, Computer Science.
● Strong logical reaso...