full-time

Technical Support Engineer (Business to Business)

Posted by Ziff Davis • Bacolod, Western Visayas, Philippines

📍 Bacolod, Western Visayas 🕒 June 23, 2026

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About the Role

Description
 Position at VIPRE Security Group The OpportunityJoin an energetic team in one of the hottest growing sectors in software—cybersecurity. Our team helps fight the cybercriminals and protect our customers by delivering innovative solutions that help keep families and businesses and their data, digital identity, employees, websites, email, and applications private and safe.
Key ResponsibilitiesProvide technical support via phones, tickets, and live chat
Engage customers via multiple interfaces
Practice empathy and positive words choices when communicating with customers
Resolve first level issues by:Determining the nature of the issue by identifying what the customer is trying to accomplishGathering information from the customer including steps that customer tookAttempting to reproduce reported issuesAnalyzing the symptoms and where possible identifying the underlying problemOffering relevant troubleshooting ste...
                

Job Details

Location Bacolod, Western Visayas
Job Type full-time
Category Computer Occupations
Posted June 23, 2026
Deadline August 02, 2026

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