About the Role
We are looking for a service-oriented Tier 1 Technical Support Engineer to join our Customer Technical Support team.
You will be a key player in our Global Production & Support department, working in a high-energy, international environment. This role is perfect for a people person who thrives on solving problems and enjoys being the primary technical bridge between our global client base and our internal teams. You will work as part of a distributed team across Israel, Tbilisi and the US.
Responsibilities:
- Global Customer Support: Manage real-time Live Chats and Jira tickets for clients worldwide, providing professional, friendly, and clear assistance.
- Web Troubleshooting: Perform front-end troubleshooting to identify display or functional issues using browser developer tools and basic we...
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