Full-time

Technical Support Engineer

Posted by Sprinklr • Bangalore, Karnataka, India

📍 Bangalore, Karnataka 🕒 February 21, 2026

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About the Role

Description  
The Technical Support Engineer is primarily responsible for delivering high quality experience to end users using excellent technical and communication skills. As a Sprinklr Technical Support Engineer, you will interact directly with our customers to resolve support issues. Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational. 
As a Technical Support Engineer, you will be: 
Troubleshoot issues and provide efficient and prompt resolution to customers within timelines. 
Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. 
Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. 
Assume responsibility for developing detailed knowledge about specific products. 
Ensure internal knowledge reference pages are updated 
Required Sk...
                

Job Details

Location Bangalore, Karnataka
Job Type Full-time
Category Other-General
Posted February 21, 2026
Deadline April 02, 2026

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