Technical Support Engineer

We are looking for a proactive and skilled technical support Engineer

Key Responsibilities

• Provide technical support for market products.
• Deliver training for distributors and installers on product usage.
• Report product faults, escalate major quality issues and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports, following company policy.
• Handle customer inquiries, product fault diagnosis, product replacement/maintenance, systerm upgrades, and routine visit.

Qualifications

• Degree in Power Electronics, Electrical Engineering, Automation , or related fields preferred.
• Experience in electrical or photovoltaic (PV) industry) service is a plus.
• Strong problem-solving, analytical, and self-learning skills .
• Excellent communication, customer handling,...