Full-time
Technical Support Engineer
Posted by Intertec Systems • abu dhabi, abu dhabi, United-Arab-Emirates
About the Role
Overview
Skills: Windows Monitoring, WMI, Syslog, Patch Management, Cisco, SolarWinds, ITSM, Microsoft Server
JOB TITLE: Technical Support Engineer - NOC
JOB PURPOSE: Provide timely response to all incidents, requests, outages, and performance alerts.
QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS: ITIL
EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.
REPORTING TO: Service Delivery Manager
Responsibilities- Good understanding of monitoring tool (SolarWinds) and ITSM tool
- Provide timely response to all incidents, requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding on reporting based on the customer requirement.
- Recognize, identify and prioritize incidents in accor...
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