Technical Support Engineer 2 (HealthTech / EHR)

We are seeking a Tier 2 Technical Support Engineer with experience supporting complex healthcare or EHR (Electronic Health Records) platforms. This role focuses on advanced troubleshooting, system analysis, and resolving escalated technical issues for a sophisticated clinical software product used by healthcare providers in the U.S.

This is a highly technical support role, requiring strong problem-solving skills, product learning ability, and clear communication in English.

Key Responsibilities

• Provide Tier 2 technical support for a complex healthcare software platform
• Investigate and resolve escalated issues from Tier 1 support
• Troubleshoot application, data, and integration-related problems
• Analyze logs, system behavior, and error patterns to identify root causes
• Support system configurations, workflows, and product functionality
• Collaborate with engineering and product teams when deeper investiga...