Technical Support Engineer 1

Technical Support Engineer

Responsibilities

• Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements
• Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers
• Understands customers business requirements and aligns to Cisco solutions
• Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
• Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding
• Inspire customers to take needed actions in their onboarding for success and track long term business outcomes
• Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product ...