Technical Support Engineer 1

Technical Support Engineer

As a Cisco Collaboration Engineer at Capgemini Engineering, you will be a key member of our Network Engineering team, supporting and implementing Cisco collaboration solutions for our clients. You will work in a dynamic environment where you can grow your technical expertise while delivering high-quality solutions.

Responsibilities

• Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements
• Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers
• Understands customers business requirements and aligns to Cisco solutions
• Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
• Enable customers to begin their onboarding journey by...