Technical Support Consultant - Singapore

What You Will Do

• Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
• Liaise with product and R&D teams for issue resolution and feedback
• Participate in technical QA audits and identify improvement opportunities
• Guide BPO Tier 1 agents on standard tech cases
• Support FAQ, knowledge base, and tool updates for self-help

What we are looking for

Minimum Qualifications

• 1-5 years in technical/customer support in SaaS or hardware-related industries
• Ability to independently diagnose product-related issues
• CRM and ticketing system experience (Zendesk preferred)

Preferred Qualifications

• Management or mentoring experience is a plus
• Familiar with all operations of Zendesk; configuration experience is a plus
• Have experience working in a fast paced tech startup

Dis...